--- title: "Digital Recipe Case Study | Faqtic & Factorial" description: "How Digital Recipe streamlined people operations across a remote AU, PH and IN team by consolidating five tools into Factorial with Faqtic." lang: en json-ld: | [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://faqtic.co/#organization", "name": "Faqtic", "alternateName": "Faqtic - The Factorial Agency", "url": "https://faqtic.co", "logo": { "@type": "ImageObject", "url": "https://faqtic.co/lovable-uploads/4e1622b4-0e3c-495f-9b90-c9ca18d0fc27.png" }, "description": "Certified Factorial implementation partner for European SMEs. Implementation, configuration, training and ongoing optimisation of Factorial HR.", "areaServed": "Europe", "contactPoint": { "@type": "ContactPoint", "contactType": "customer service", "email": "marvin@faqtic.co", "url": "https://faqtic.co/contact" }, "sameAs": [ "https://www.linkedin.com/company/faqtic-the-factorial-agency/" ] }, { "@type": "WebSite", "@id": "https://faqtic.co/#website", "url": "https://faqtic.co", "name": "Faqtic", "inLanguage": [ "en", "nl" ], "publisher": { "@id": "https://faqtic.co/#organization" }, "potentialAction": { "@type": "SearchAction", "target": { "@type": "EntryPoint", "urlTemplate": "https://faqtic.co/blog?search={search_term_string}" }, "query-input": "required name=search_term_string" } } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://faqtic.co" }, { "@type": "ListItem", "position": 2, "name": "Case Studies", "item": "https://faqtic.co/case-studies" }, { "@type": "ListItem", "position": 3, "name": "Digital Recipe", "item": "https://faqtic.co/case-studies/digital-recipe" } ] }, { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What problems did Digital Recipe face before adopting Factorial?", "acceptedAnswer": { "@type": "Answer", "text": "Digital Recipe, a 15-person remote digital marketing agency operating across Australia, the Philippines, and India, had people operations scattered across five tools including Zoho People, ClickUp, Slack, Google Drive, and spreadsheets. Leave was managed manually, onboarding relied on email chains, and Zoho People saw low adoption due to friction." } }, { "@type": "Question", "name": "How quickly was Factorial implemented for Digital Recipe, and who supported the rollout?", "acceptedAnswer": { "@type": "Answer", "text": "With implementation support from Faqtic, Digital Recipe completed the transition to Factorial in approximately one month. The rollout consolidated five disconnected tools into a single platform covering leave approvals, employee and contractor records, document management, onboarding workflows, and internal surveys." } }, { "@type": "Question", "name": "What measurable improvements did Digital Recipe achieve after going live on Factorial?", "acceptedAnswer": { "@type": "Answer", "text": "The team saves 30 minutes per person per day on HR admin, has reduced manual processes by 15%, and now operates all people operations from a single platform. Faqtic's support was credited by CEO Jimmy Nguyen as making the transition smooth and allowing the team to get up and running quickly." } }, { "@type": "Question", "name": "Why did Digital Recipe choose Factorial over other HR platforms?", "acceptedAnswer": { "@type": "Answer", "text": "Digital Recipe needed a platform that could support a distributed remote team, centralise people operations, improve usability and adoption, and simplify onboarding and leave management. Factorial met all those criteria and replaced the previous patchwork of five separate tools within a single month." } } ] } ] --- [![Faqtic - Your Factorial Partner](/assets/faqtic-logo-mu1Yn3w0.webp)](/) [Approach](/our-approach)[Services](/services) Products [Pricing](/pricing)[Case Studies](/case-studies) Insights [Contact](/contact) ๐Ÿ‡ฌ๐Ÿ‡ง EN [Book Your Free Factorial Demo](/factorial-book-demo) [![Digital Recipe logo](/assets/digital-recipe-logo-BvzlipOp.svg)](https://digitalrecipe.com.au/) Customer Story ยท Digital Marketing # Streamlining people operations across a remote team As Digital Recipe scaled across Australia, the Philippines, and India, spreadsheets and disconnected tools became unsustainable. With Faqtic, they consolidated five systems into one Factorial workspace in under a month. "Faqtic has been a great partner. Their support and responsiveness made the transition smooth and helped us get up and running quickly." JN Jimmy Nguyen CEO, Digital Recipe [Book Your Free Factorial Demo](/factorial-book-demo)[All case studies](/case-studies) ![Remote team collaborating across Australia, Philippines and India](https://images.unsplash.com/photo-1522071820081-009f0129c71c?auto=format&fit=crop&w=1600&q=80) Time to live 1 month Tools merged 5 โ†’ 1 30 min saved per day on HR admin 15% reduction in manual processes 1 month to full implementation 5 โ†’ 1 tools consolidated Client overview ## A distributed agency, one source of truth Company Digital Recipe Industry Digital Marketing Location AU / PH / IN Headcount 15 people Platform Factorial Partner Faqtic The Challenge ## A growing remote team outgrowing its tools Digital Recipe operates as a fully remote digital marketing agency focused on lead generation, Local SEO, Google Ads, and website development for trade and professional service businesses. As the team expanded across multiple countries and employment structures, internal processes that once worked well for a smaller team started creating friction. Leave was handled manually. Employee and contractor information lived across several platforms. Onboarding relied on documents, email chains, and follow ups rather than a consistent workflow. Zoho People had been introduced to support HR operations, but adoption remained low. The platform created friction rather than simplifying processes, so the team fell back on workarounds in ClickUp, Slack, Google Drive, and spreadsheets. ![Remote distributed team workspace](https://images.unsplash.com/photo-1593642632559-0c6d3fc62b89?auto=format&fit=crop&w=1400&q=80) ### As the team grew, gaps appeared: - Information spread across multiple systems - Limited visibility over team operations - Inconsistent processes - Admin time continued to increase The Solution ## Consolidating people operations into Factorial Digital Recipe discovered Factorial and Faqtic while researching alternatives. With implementation support from Faqtic, the business transitioned to Factorial within approximately one month. ### The priority was finding a platform that could: - Support a distributed remote team - Centralise people operations - Improve usability and adoption - Simplify onboarding and leave management - Reduce reliance on disconnected tools ### Today, Digital Recipe manages all of this in one platform: - Leave requests and approvals - Employee and contractor records - Document management - Onboarding workflows - Internal surveys and people processes The Results ## Operational clarity, faster workflows, less overhead The biggest impact was operational clarity and consistency. Processes that previously required multiple tools, manual follow ups, or internal coordination could now be handled from one central location. ![Digital Recipe brand backdrop](/assets/digital-recipe-results-bg-BiHWb3bl.png) ### Internally, the shift created: - Better organisation across people operations - Faster leave and approval workflows - More consistent onboarding experiences - Improved visibility for management - Reduced admin overhead across the business For a lean remote agency, having systems that support growth without adding unnecessary complexity was a key outcome. Managers now spend less time chasing information, allowing more focus on supporting the team and improving operations. "As the team grew, these gaps became more noticeable and harder to manage. What worked for a smaller team became inefficient and unsustainable. We needed a centralised system to support our next stage." JN Jimmy Nguyen CEO, Digital Recipe Featured client [![Digital Recipe logo](/assets/digital-recipe-logo-BvzlipOp.svg)](https://digitalrecipe.com.au/) Experience with Faqtic ## A partner for implementation and beyond Faqtic supported both the implementation process and ongoing platform optimisation. Their hands on approach helped Digital Recipe structure the platform around the realities of a distributed team operating across different countries and employment arrangements. The combination of implementation support and platform guidance helped make the migration significantly smoother than attempting to manage the transition internally. "Faqtic has been a great partner. Their support and responsiveness made the transition smooth and helped us get up and running quickly." JN Jimmy Nguyen CEO, Digital Recipe Advice for Growing Teams ## Introduce operational systems earlier Digital Recipe's advice for growing businesses is to introduce proper operational systems earlier rather than later. The longer processes remain fragmented, the harder they become to standardise as teams expand. For remote businesses especially, having centralised systems improves visibility, consistency, communication, and overall team experience. Equally important is ensuring the platform is easy for people to actually use. Adoption matters just as much as functionality. For Digital Recipe, Factorial provided the structure the business needed, while Faqtic helped ensure the rollout was practical, smooth, and aligned with the way the team operates. Digital Recipe found both in Factorial, and a partner in Faqtic to make it work. ## Want operations that scale with your remote team? Talk to Faqtic about implementing Factorial for your distributed workforce. [Book Your Free Factorial Demo](/factorial-book-demo) In partnership with [![Digital Recipe logo](/assets/digital-recipe-logo-BvzlipOp.svg)](https://digitalrecipe.com.au/) ## Frequently Asked Questions ### What problems did Digital Recipe face before adopting Factorial? ### How quickly was Factorial implemented for Digital Recipe, and who supported the rollout? ### What measurable improvements did Digital Recipe achieve after going live on Factorial? ### Why did Digital Recipe choose Factorial over other HR platforms? READY TO TRANSFORM YOUR HR? ## Let's discuss how Faqtic & Factorial can scale your business Join hundreds of European companies who trust Faqtic to optimize their HR operations with Factorial. [Start Free Trial](/factorial-free-trial)[Book Your Demo](/factorial-book-demo) ![Faqtic - Your Factorial Partner](/assets/faqtic-logo-white-BUfI3IC9.webp) Your Factorial Partner. ๐Ÿ‡ณ๐Ÿ‡ฑ Netherlands: [+31 020 36 91 093](tel:+31020369093) ๐Ÿ‡ฌ๐Ÿ‡ง United Kingdom: [+44 20 37 69 67 31](tel:+442037696731) [LinkedIn ](https://www.linkedin.com/company/faqtic-the-factorial-agency) ### HR Solutions - [Time Off Management](/product/time-off) - [Time Tracking](/product/time-tracking) - [Employee Performance](/product/employee-performance) - [Talent Acquisition](/product/talent-acquisition) - [Payroll Preparation](/product/payroll-preparation) ### Key Features - [Document Management](/product/document-management) - [Electronic Signature](/product/electronic-signature) - [Expense Management](/product/expense-management) - [Shift Management](/product/shift-management) - [HR Reports & KPIs](/product/hr-reports-kpi) ### Resources - [Blog](/blog) - [Blog archive](/blog/archive) - [Glossary](/glossary) - [All solutions](/solutions) - [Locations](/locations) - [Free HR templates](/free-templates) - [The Factorial Test](/assessment) - [Contact](/contact) ### Comparisons - [Factorial vs BambooHR](/factorial-vs-bamboohr) - [Factorial vs BreatheHR](/factorial-vs-breathehr-uk-ireland) - [Factorial vs CharlieHR](/factorial-vs-charliehr-uk-ireland) - [Factorial vs HiBob](/factorial-vs-hibob) - [Factorial vs Moorepay](/factorial-vs-moorepay) - [Factorial vs Personio](/factorial-vs-personio) - [Factorial vs Rippling](/factorial-vs-rippling) ยฉ 2026 Faqtic. Your Factorial Partner. All rights reserved. [Privacy Policy](/privacy-policy)[Terms & Conditions](/terms-and-conditions)[DPA](/dpa)Cookie Settings ## Cookies. Grab a byte. Faqtic uses cookies and similar technologies when you visit the website. Not filled cookies, but small (temporary) text files and scripts. This way, you do not have to constantly enter or re-download the same information. Besides functional cookies, which make sure the website works properly, we also use analytical cookies to understand how you use our website. That lets us make it better and more helpful. We also use marketing cookies to match your interests. You can indicate if you accept everything or reject non-essential cookies. Accept allReject non-essential ![A stack of homemade chocolate chip cookies with melted chocolate chips](/__l5e/assets-v1/763315e5-bdb7-4838-beaa-821f85547aaa/cookies-only.png)