--- title: "MYA Property Case Study | Faqtic & Factorial" url: https://faqtic.co/case-studies/mya-property description: "How MYA Property Ltd brought its HR onto one platform as the business grew, centralising people operations into Factorial with Faqtic." lang: en --- Image: MYA Property Ltd logo (https://faqtic.co/__l5e/assets-v1/6c239a4c-aaf6-4e68-8fc3-15fde67568ec/mya-logo.png) Customer Story · Residential Property # Bringing HR onto one platform as the business grew up As MYA Property scaled its portfolio to around 860 units, manual forms, spreadsheets and inboxes no longer kept pace. With Faqtic, the business moved its HR onto Factorial through a staged, hands-on rollout. "Faqtic has been a superb, practical and supportive partner. What matters in a rollout like this is not just the software, but having guidance that helps translate the system into the way the business actually operates." Image: Babak Yeganegy-Bruckhoff (https://faqtic.co/__l5e/assets-v1/7f15daa3-1e75-49da-8c37-50b5af1c7884/babak-profile.jpg) Babak Yeganegy-Bruckhoff Director, MYA Property Ltd All case studies: https://faqtic.co/case-studies Image: A residential property business managing a large portfolio in Southampton (https://faqtic.co/__l5e/assets-v1/b1e73b5d-4c3f-4f11-bbde-4912c6cb63ee/mya-3.png) Portfolio 860 units Assets £130m Several hrs of HR admin saved each week Many → 1 tools consolidated Faster holiday requests and approvals 860 units managed across one team Client overview ## A maturing property business, one source of truth Company MYA Property Ltd Sector Residential Property Location Southampton, UK Headcount 14 people Platform Factorial Partner Faqtic MYA Property Ltd is a private residential property business based in Southampton, managing a large and growing portfolio of around 860 houses and apartments with a combined asset value of £130 million. The day-to-day work spans lettings, property management, maintenance coordination, finance, credit control, compliance and general administration. As the business has grown, it has moved away from informal, paper-led ways of working toward something more structured and easier to scale, with HR streamlining and digitisation sitting right at the centre. The Challenge ## HR spread across people, spreadsheets and inboxes Before Factorial, HR lived in a lot of different places. Individuals handled much of the administrative side in offline records, with directors looking after the supervisory side. It worked while the business was smaller, but it was never going to scale. The core problem was that nothing was centralised. Holiday requests, absence records, timesheets, employee details, performance review material and HR documents were not in one place. Getting a clear picture meant asking several people or digging through several documents. There was also a quieter risk: too much undocumented knowledge. If the right person was away, it could be hard to see the latest position quickly. As the team grew, that fragility became harder to ignore. The trigger for change was a wider HR reform programme covering performance, reward, holiday planning, compliance and employee records, alongside a decision on whether to keep more HR in house or outsource parts of it. A good HR platform would strengthen either route. Image: A growing team coordinating office and operational HR processes (https://faqtic.co/__l5e/assets-v1/2010fdc0-cd15-429c-a3b4-b28abdfe481e/mya-5.jpg) ### The limitations added up: - Manual forms, spreadsheets and email threads - No single, clean view of people data - Time tracking never joined up with office HR - Too much undocumented knowledge with individuals The Solution ## Why Factorial, why Faqtic MYA came across Factorial while reviewing HR software as part of its reform work. The outsourced route mostly offered legal HR advice rather than the software platform and performance tools MYA wanted, so Factorial felt better matched to the practical, operational side of the business. ### The priorities in the decision: - Ease of use for employees and managers - Time tracking and timesheets - Absence and holiday management - Employee records and document storage - Support for performance reviews and HR reform - Room to scale as the team grows ### What Faqtic helped MYA put in place: - A staged rollout with early-access testing - Factorial aligned to how the business runs - Centralised holiday, absence and time tracking - Structured employee records and documents - A foundation for compliance readiness The decision was a team effort. Office administration wanted less manual work and centralised records. Leadership wanted compliance, visibility, cost control, scalability and a practical way to land the HR reforms. The operational teams wanted time tracking and daily HR tasks to be simpler and more consistent. The Results ## Less admin, clearer records, better visibility MYA expects to save several hours a week by cutting out the manual filing, chasing, checking and reconciling that used to surround HR information, with the biggest savings coming from centralising absence, time tracking, employee records and documentation. Image: A cleaner, more modern HR setup across office and operational staff (https://faqtic.co/__l5e/assets-v1/6a916b2b-c8f7-4457-bf03-a2d542957d34/mya-1.jpg) ### The processes set to get faster: - Holiday requests and approvals - Timesheet and time tracking review - Employee record updates - Access to sick notes and absence history - Onboarding administration - Pulling together HR information for management The people side has moved in the right direction too. Employees saw it as a positive step toward a more modern, professional HR environment, and the early rollout let them explore the system before the wider launch. Managers benefit from clearer visibility and a more structured way of working, increasingly working from a shared system with clearer approval and review steps. "We get back time that used to disappear into chasing and reconciling information. Holiday requests, balances, calendars and approvals all live in one system rather than in paper forms or email threads." Babak Yeganegy-Bruckhoff Director, MYA Property Ltd Featured client Experience with Faqtic ## A real partner, not just a supplier HR software can easily stay theoretical if it is not built around real business processes. Faqtic's responsiveness, practical advice and focus on making the rollout workable is what stood out. Faqtic supported the staged rollout and helped align Factorial with MYA's own priorities: time tracking, holiday management, employee records, performance visibility and compliance readiness. When early issues appeared, support handled them as part of the process and kept momentum going, so the team never lost confidence during setup. "Picking the platform was only half the decision. We also wanted a partner who could help us put it into practice. Faqtic has proven to be the right choice." Babak Yeganegy-Bruckhoff Director, MYA Property Ltd Advice for Growing Businesses ## Think about the process first, not just the software Babak's advice is to think about the process first. Factorial is most useful when you already know what you want to improve, whether that is absence management, time tracking, employee records, onboarding, performance reviews or compliance. Define those goals clearly and the platform becomes a strong foundation for better management. The second piece of advice is to run a staged rollout. Let a few users test the system, catch the login and setup issues early, and use that feedback to improve the wider launch. It makes adoption smoother and gives staff more confidence. MYA Property found a central HR platform in Factorial, and a partner in Faqtic to make it work. ## Growing past spreadsheets and manual HR forms? Faqtic helps growing businesses choose, set up and get the most out of Factorial, from the first call through to long-term support. In partnership with ## Frequently Asked Questions ### What challenges led MYA Property Ltd to implement Factorial? ### Why did MYA Property choose Factorial and Faqtic? ### How was Factorial rolled out at MYA Property? ### What results does MYA Property expect from Factorial? ## Structured data ```json [ { "@context": "https://schema.org", "@graph": [ { "@type": "Organization", "@id": "https://faqtic.co/#organization", "name": "Faqtic", "alternateName": "Faqtic - The Factorial Agency", "url": "https://faqtic.co", "logo": { "@type": "ImageObject", "url": "https://faqtic.co/lovable-uploads/4e1622b4-0e3c-495f-9b90-c9ca18d0fc27.png" }, "description": "Certified Factorial implementation partner for European SMEs. 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Holiday requests, absence records, timesheets, employee details, performance material and HR documents were not centralised, which created extra work for managers and left too much undocumented knowledge with individuals." } }, { "@type": "Question", "name": "Why did MYA Property choose Factorial and Faqtic?", "acceptedAnswer": { "@type": "Answer", "text": "As part of a wider HR reform programme, MYA reviewed HR software and outsourced HR providers. Most outsourced options focused on legal advice rather than the software platform and performance tools MYA wanted, so Factorial was the better operational fit. MYA chose Faqtic as an implementation partner to help embed the platform into the way the business actually runs, supporting a staged rollout." } }, { "@type": "Question", "name": "How was Factorial rolled out at MYA Property?", "acceptedAnswer": { "@type": "Answer", "text": "MYA treated the rollout as a staged process rather than a sudden switch. Selected staff were given early access to explore the system and flag issues before the wider launch. This surfaced small problems early while they were easy to fix and made adoption smoother for the rest of the team." } }, { "@type": "Question", "name": "What results does MYA Property expect from Factorial?", "acceptedAnswer": { "@type": "Answer", "text": "MYA expects to save several hours a week by removing manual filing, chasing and reconciling, with the biggest gains from centralising absence, time tracking, employee records and documentation. Holiday approvals, timesheet review, record updates, onboarding admin and compliance readiness are all set to get faster, with information held in one system rather than across emails, spreadsheets and individual memory." } } ] } ] ```