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SLAs (Service Level Agreements) define vendor commitments on uptime, support, and issue response. ### Why it Matters for SMEs - Ensures reliability - Clarifies support - Reduces risk ### Example in Practice Factorial guarantees uptime in its SLA. ### Frequently Asked Questions Common questions about hr software slas ### ### Why SLA? ### ### What include? ### ### Factorial SLA? ### Explore More HR Terms Continue building your HR knowledge with our comprehensive glossary [Browse All Terms](/glossary) ### Related Terms Explore these related HR concepts [ #### Absence Management Absence management covers policies, processes, and tracking for all time away from work. It ensures fairness, visibility, and compliance while helping SMEs understand patterns and plan coverage. Software removes guesswork and manual tallying, reducing disputes and improving employee trust. ](/glossary/absence-management) [ #### Absence Management Policy An absence management policy defines how unplanned absence is handled. SMEs use it to create clarity, fairness, and compliance. ](/glossary/absence-management-policy) [ #### Absence Policy An absence policy defines rules for sickness, lateness, and unplanned leave. SMEs use it to set expectations and reduce disputes. ](/glossary/absence-policy) [ #### Absence Rate Absence rate measures time lost to sickness or other unplanned absences. SMEs track it to manage productivity and wellbeing. ](/glossary/absence-rate) [ #### Absenteeism Absenteeism is when employees miss work beyond planned leave. High absenteeism can indicate disengagement, health issues, or management problems. SMEs track it to manage productivity and wellbeing. ](/glossary/absenteeism) [ #### AI Candidate Matching AI candidate matching compares CVs with job descriptions to find best-fit candidates. SMEs use it to reduce screening time. ](/glossary/ai-candidate-matching) [Browse All Terms](/glossary) READY TO TRANSFORM YOUR HR? ## Let's discuss how Faqtic & Factorial can scale your business Join hundreds of European companies who trust Faqtic to optimize their HR operations with Factorial. [Start Free Trial](/factorial-free-trial)[Book Your Demo](/factorial-book-demo) ![Faqtic - Your Factorial Partner](/assets/faqtic-logo-white-BUfI3IC9.webp) Your Factorial Partner. 🇳🇱 Netherlands: [+31 020 36 91 093](tel:+31020369093) 🇬🇧 United Kingdom: [+44 20 37 69 67 31](tel:+442037696731) [LinkedIn ](https://www.linkedin.com/company/faqtic-the-factorial-agency) ### HR Solutions - [Time Off Management](/product/time-off) - [Time Tracking](/product/time-tracking) - [Employee Performance](/product/employee-performance) - [Talent Acquisition](/product/talent-acquisition) - [Payroll Preparation](/product/payroll-preparation) ### Key Features - [Document Management](/product/document-management) - [Electronic Signature](/product/electronic-signature) - [Expense Management](/product/expense-management) - [Shift Management](/product/shift-management) - [HR Reports & KPIs](/product/hr-reports-kpi) ### Resources - [Blog](/blog) - [Blog archive](/blog/archive) - [Glossary](/glossary) - [All solutions](/solutions) - [Locations](/locations) - [Free HR templates](/free-templates) - [The Factorial Test](/assessment) - [Contact](/contact) ### Comparisons - [Factorial vs BambooHR](/factorial-vs-bamboohr) - [Factorial vs BreatheHR](/factorial-vs-breathehr-uk-ireland) - [Factorial vs CharlieHR](/factorial-vs-charliehr-uk-ireland) - [Factorial vs HiBob](/factorial-vs-hibob) - [Factorial vs Moorepay](/factorial-vs-moorepay) - [Factorial vs Personio](/factorial-vs-personio) - [Factorial vs Rippling](/factorial-vs-rippling) © 2026 Faqtic. 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