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Streamlining people operations across a remote team
As Digital Recipe scaled across Australia, the Philippines, and India, spreadsheets and disconnected tools became unsustainable. With Faqtic, they consolidated five systems into one Factorial workspace in under a month.
"Faqtic has been a great partner. Their support and responsiveness made the transition smooth and helped us get up and running quickly."
Jimmy Nguyen
CEO, Digital Recipe
Time to live
1 month
Tools merged
5 → 1
saved per day on HR admin
reduction in manual processes
to full implementation
tools consolidated
Client overview
A distributed agency, one source of truth
Company
Digital Recipe
Industry
Digital Marketing
Location
AU / PH / IN
Headcount
15 people
Platform
Factorial
Partner
Faqtic
The Challenge
A growing remote team outgrowing its tools
Digital Recipe operates as a fully remote digital marketing agency focused on lead generation, Local SEO, Google Ads, and website development for trade and professional service businesses.
As the team expanded across multiple countries and employment structures, internal processes that once worked well for a smaller team started creating friction.
Leave was handled manually. Employee and contractor information lived across several platforms. Onboarding relied on documents, email chains, and follow ups rather than a consistent workflow.
Zoho People had been introduced to support HR operations, but adoption remained low. The platform created friction rather than simplifying processes, so the team fell back on workarounds in ClickUp, Slack, Google Drive, and spreadsheets.
As the team grew, gaps appeared:
- Information spread across multiple systems
- Limited visibility over team operations
- Inconsistent processes
- Admin time continued to increase
The Solution
Consolidating people operations into Factorial
Digital Recipe discovered Factorial and Faqtic while researching alternatives. With implementation support from Faqtic, the business transitioned to Factorial within approximately one month.
The priority was finding a platform that could:
- Support a distributed remote team
- Centralise people operations
- Improve usability and adoption
- Simplify onboarding and leave management
- Reduce reliance on disconnected tools
Today, Digital Recipe manages all of this in one platform:
- Leave requests and approvals
- Employee and contractor records
- Document management
- Onboarding workflows
- Internal surveys and people processes
The Results
Operational clarity, faster workflows, less overhead
The biggest impact was operational clarity and consistency. Processes that previously required multiple tools, manual follow ups, or internal coordination could now be handled from one central location.
Internally, the shift created:
- Better organisation across people operations
- Faster leave and approval workflows
- More consistent onboarding experiences
- Improved visibility for management
- Reduced admin overhead across the business
For a lean remote agency, having systems that support growth without adding unnecessary complexity was a key outcome. Managers now spend less time chasing information, allowing more focus on supporting the team and improving operations.
"As the team grew, these gaps became more noticeable and harder to manage. What worked for a smaller team became inefficient and unsustainable. We needed a centralised system to support our next stage."
Jimmy Nguyen
CEO, Digital Recipe
Featured client
Experience with Faqtic
A partner for implementation and beyond
Faqtic supported both the implementation process and ongoing platform optimisation.
Their hands on approach helped Digital Recipe structure the platform around the realities of a distributed team operating across different countries and employment arrangements.
The combination of implementation support and platform guidance helped make the migration significantly smoother than attempting to manage the transition internally.
"Faqtic has been a great partner. Their support and responsiveness made the transition smooth and helped us get up and running quickly."
Jimmy Nguyen
CEO, Digital Recipe
Advice for Growing Teams
Introduce operational systems earlier
Digital Recipe's advice for growing businesses is to introduce proper operational systems earlier rather than later. The longer processes remain fragmented, the harder they become to standardise as teams expand.
For remote businesses especially, having centralised systems improves visibility, consistency, communication, and overall team experience. Equally important is ensuring the platform is easy for people to actually use. Adoption matters just as much as functionality.
For Digital Recipe, Factorial provided the structure the business needed, while Faqtic helped ensure the rollout was practical, smooth, and aligned with the way the team operates.
Digital Recipe found both in Factorial, and a partner in Faqtic to make it work.
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