Our Services
Experienced implementation experts when you need them, supporting you from first decision to full adoption.
From first conversation to long-term optimisation — we guide you through every step of your Factorial journey with hands-on expertise.
The challenge we solve
Many SMEs know they need better HR software, but lack the time, clarity, and internal expertise to choose and implement the right solution confidently.
How we work
A proven four-phase approach that gets you from HR chaos to clarity — fast.
Phase 1
Discovery
Understand before you invest
We start with a deep-dive into your HR challenges, workflows, and existing tools to determine if Factorial is the right fit. No pressure — just expert guidance to help you make the right call.
- Comprehensive HR workflow analysis
- Current system and process evaluation
- Business requirements mapping
- Factorial fit & gap analysis
- Transparent pricing guidance
- Clear next-steps roadmap
2–3 sessions
Typical discovery phase
Phase 2
Implementation
Set up once, set up right
From building your Factorial instance from scratch to migrating data from your legacy systems — we handle everything so your team can focus on what they do best.
- Complete platform setup & configuration
- Data migration from existing HR tools
- Custom workflow & approval design
- Leave policies, org charts, permissions
- Integration with payroll & third-party tools
- Go-live support & monitoring
2–4 weeks
Average implementation
Phase 3
Training
Confident users from day one
We make sure your HR team, managers, and employees are confident and productive from day one with hands-on, role-specific training sessions.
- HR admin power-user training
- Manager training for approvals & reporting
- Employee onboarding walkthrough
- Custom training materials & guides
- Live Q&A and hands-on workshops
- Post-training follow-up sessions
95%
Adoption rate post-training
Phase 4
Ongoing Support
We don't disappear after launch
Post-launch, we stay close. Whether it's troubleshooting, expanding modules, or optimising workflows — we're a message away.
- Dedicated support contact
- Issue resolution & troubleshooting
- New module activation & setup
- System optimisation recommendations
- Quarterly check-ins & reviews
- Best-practice consultation
< 4 hours
Average response time
Why work with Faqtic?
We're not a generic software reseller. We're ex-Factorial experts who know how to make HR software actually work.
Ex-Factorial team members
Our consultants worked at Factorial. They know every feature, shortcut, and workaround inside-out.
Fast, focused implementations
We get you live in weeks, not months. No bloated timelines, no unnecessary complexity.
Best pricing guaranteed
As certified partners with insider knowledge, we secure the most competitive Factorial pricing available.
Save 20+ hours per week
Our clients consistently report saving 20+ hours per week on HR administration after implementation.
Ready to get started?
Book a free 20-minute consultation and find out how Faqtic can transform your HR operations with Factorial.