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Bringing HR onto one platform as the business grew up
As MYA Property scaled its portfolio to around 860 units, manual forms, spreadsheets and inboxes no longer kept pace. With Faqtic, the business moved its HR onto Factorial through a staged, hands-on rollout.
"Faqtic has been a superb, practical and supportive partner. What matters in a rollout like this is not just the software, but having guidance that helps translate the system into the way the business actually operates."
Babak Yeganegy-Bruckhoff
Director, MYA Property Ltd
Portfolio
860 units
Assets
£130m
of HR admin saved each week
tools consolidated
holiday requests and approvals
managed across one team
Client overview
A maturing property business, one source of truth
Company
MYA Property Ltd
Sector
Residential Property
Location
Southampton, UK
Headcount
14 people
Platform
Factorial
Partner
Faqtic
MYA Property Ltd is a private residential property business based in Southampton, managing a large and growing portfolio of around 860 houses and apartments with a combined asset value of £130 million. The day-to-day work spans lettings, property management, maintenance coordination, finance, credit control, compliance and general administration. As the business has grown, it has moved away from informal, paper-led ways of working toward something more structured and easier to scale, with HR streamlining and digitisation sitting right at the centre.
The Challenge
HR spread across people, spreadsheets and inboxes
Before Factorial, HR lived in a lot of different places. Individuals handled much of the administrative side in offline records, with directors looking after the supervisory side. It worked while the business was smaller, but it was never going to scale.
The core problem was that nothing was centralised. Holiday requests, absence records, timesheets, employee details, performance review material and HR documents were not in one place. Getting a clear picture meant asking several people or digging through several documents.
There was also a quieter risk: too much undocumented knowledge. If the right person was away, it could be hard to see the latest position quickly. As the team grew, that fragility became harder to ignore.
The trigger for change was a wider HR reform programme covering performance, reward, holiday planning, compliance and employee records, alongside a decision on whether to keep more HR in house or outsource parts of it. A good HR platform would strengthen either route.
The limitations added up:
- Manual forms, spreadsheets and email threads
- No single, clean view of people data
- Time tracking never joined up with office HR
- Too much undocumented knowledge with individuals
The Solution
Why Factorial, why Faqtic
MYA came across Factorial while reviewing HR software as part of its reform work. The outsourced route mostly offered legal HR advice rather than the software platform and performance tools MYA wanted, so Factorial felt better matched to the practical, operational side of the business.
The priorities in the decision:
- Ease of use for employees and managers
- Time tracking and timesheets
- Absence and holiday management
- Employee records and document storage
- Support for performance reviews and HR reform
- Room to scale as the team grows
What Faqtic helped MYA put in place:
- A staged rollout with early-access testing
- Factorial aligned to how the business runs
- Centralised holiday, absence and time tracking
- Structured employee records and documents
- A foundation for compliance readiness
The decision was a team effort. Office administration wanted less manual work and centralised records. Leadership wanted compliance, visibility, cost control, scalability and a practical way to land the HR reforms. The operational teams wanted time tracking and daily HR tasks to be simpler and more consistent.
The Results
Less admin, clearer records, better visibility
MYA expects to save several hours a week by cutting out the manual filing, chasing, checking and reconciling that used to surround HR information, with the biggest savings coming from centralising absence, time tracking, employee records and documentation.
The processes set to get faster:
- Holiday requests and approvals
- Timesheet and time tracking review
- Employee record updates
- Access to sick notes and absence history
- Onboarding administration
- Pulling together HR information for management
The people side has moved in the right direction too. Employees saw it as a positive step toward a more modern, professional HR environment, and the early rollout let them explore the system before the wider launch. Managers benefit from clearer visibility and a more structured way of working, increasingly working from a shared system with clearer approval and review steps.
"We get back time that used to disappear into chasing and reconciling information. Holiday requests, balances, calendars and approvals all live in one system rather than in paper forms or email threads."
Babak Yeganegy-Bruckhoff
Director, MYA Property Ltd
Featured client
Experience with Faqtic
A real partner, not just a supplier
HR software can easily stay theoretical if it is not built around real business processes. Faqtic's responsiveness, practical advice and focus on making the rollout workable is what stood out.
Faqtic supported the staged rollout and helped align Factorial with MYA's own priorities: time tracking, holiday management, employee records, performance visibility and compliance readiness.
When early issues appeared, support handled them as part of the process and kept momentum going, so the team never lost confidence during setup.
"Picking the platform was only half the decision. We also wanted a partner who could help us put it into practice. Faqtic has proven to be the right choice."
Babak Yeganegy-Bruckhoff
Director, MYA Property Ltd
Advice for Growing Businesses
Think about the process first, not just the software
Babak's advice is to think about the process first. Factorial is most useful when you already know what you want to improve, whether that is absence management, time tracking, employee records, onboarding, performance reviews or compliance. Define those goals clearly and the platform becomes a strong foundation for better management.
The second piece of advice is to run a staged rollout. Let a few users test the system, catch the login and setup issues early, and use that feedback to improve the wider launch. It makes adoption smoother and gives staff more confidence.
MYA Property found a central HR platform in Factorial, and a partner in Faqtic to make it work.
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